Shipping policy

1. Shipping Coverage

GUMANDE currently ships to the lower 48 United States. At this time we do not ship to Alaska, Hawaii, P.O. Boxes, or international destinations. If you have a special shipping request, please contact us at service@gumande.com.

2. Shipping Cost

We offer Free Shipping on all orders within the lower 48 states — no minimum purchase required.

3. Order Processing Time

  • All orders are processed and shipped within 48 hours of purchase (excluding weekends and holidays).
  • Once your order ships, you will receive a confirmation email with tracking information.

4. Shipping Carrier & Method

  • All orders ship via FedEx.
  • Multiple-item orders may ship in separate packages with separate FedEx tracking numbers. For example, if you order a set of 4 tires, they may arrive in more than one shipment, each with its own tracking number. This is normal and does not indicate a problem with your order.

5. Fulfillment Location

Orders are shipped from our U.S. warehouse:

GUMANDE Fulfillment Center (Guangzhou Gumande E-commerce Co., Ltd.) 13602 12th St, Ste A Chino, CA 91710, USA

This is a fulfillment warehouse only — we do not currently offer an in-person retail or dealer location, and we do not offer local pickup at this time.

6. Delivery Time

Delivery times vary based on your location relative to our Chino, CA warehouse and FedEx service availability. Most orders arrive within a standard ground-shipping window after processing. Delivery estimates are provided by FedEx at checkout and in your shipping confirmation email; actual delivery may be affected by weather, holidays, or carrier delays.

7. Order Tracking

You will receive tracking information via email as soon as your order (or each package, for multi-item orders) ships. You can track your shipment directly on the FedEx website using the number(s) provided.

8. Product Compliance

Applicable GUMANDE tire products (such as ATV, UTV, and trailer tires) are DOT-certified, meeting U.S. Department of Transportation safety standards. Certain product lines, such as go-kart tires, are not subject to DOT certification requirements and are not DOT-certified.

9. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged:

  • Contact us as soon as possible at service@gumande.com or +1 234-803-4840.
  • Our support team typically responds within 2 minutes, and no later than 12 hours.
  • We will work directly with FedEx to file a claim and resolve the issue at no cost to you.

10. Questions

For any questions about shipping, order status, or delivery timing, please reach out:

  • Email: service@gumande.com
  • Phone: +1 234-803-4840
  • Website: www.gumande.com