Refund policy
At GUMANDE, we stand behind the quality of every tire we sell. Applicable GUMANDE tire products (such as ATV, UTV, and trailer tires) are DOT-certified, meeting U.S. Department of Transportation standards; certain product lines, such as go-kart tires, are not subject to DOT certification and are not DOT-certified. We want you to be fully satisfied with your purchase — please review our return, refund, and warranty terms below.
1. Return Eligibility — 90-Day Return Window
You may request a return within 90 days of the delivery date. To be eligible for a return:
- Tires must be unused, uninstalled, and unmounted.
- Tires must be in original condition, with no signs of installation (no bead damage, tool marks, or road wear).
- Items must be returned with original packaging, where possible.
- For DOT-certified products, the DOT date code and labeling must remain intact and legible.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
- Mounted, installed, or used tires
- Tires with installation-related damage
- Final sale / clearance items
- Custom or special-order items
2. How to Start a Return
- Email service@gumande.com or call +1 234-803-4840 with your order number and reason for return.
- Our support team will confirm eligibility and provide return instructions. (We aim to respond as quickly as within 2 minutes, and no later than within 12 hours.)
- Ship the item back to the address provided by our team.
Returns must be pre-approved. Unauthorized returns sent without prior confirmation may be delayed or refused.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping method for any self-arranged return.
- Because some orders ship via FedEx as multiple packages with separate tracking numbers, please make sure all pieces of a multi-tire order are included in your return.
4. Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to process after inspection.
- Refunds reflect the item price; original shipping charges are non-refundable unless the return is due to our error.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 5 days of delivery at service@gumande.com or +1 234-803-4840.
- Include photos of the product and packaging.
- We will resolve the issue at no cost to you — replacement or refund, as appropriate.
6. 1-Year Limited Warranty
GUMANDE tires are covered by a 1-Year Limited Warranty from the date of purchase, covering manufacturing defects in materials and workmanship under normal use.
What is covered:
- Defects in materials or workmanship confirmed upon inspection.
What is NOT covered:
- Damage from improper installation, mounting, or balancing.
- Normal wear and tear, including tread wear.
- Damage caused by road hazards, misuse, overloading, improper inflation, or accidents.
- Tires that have been altered, repaired by unauthorized parties, or used for a purpose other than intended.
To file a warranty claim, contact service@gumande.com or +1 234-803-4840 with your order number, photos of the tire, and a description of the issue. Our team will review and advise on next steps, which may include repair, replacement, or partial credit based on remaining tread life, at GUMANDE's discretion.
7. Order Cancellations
- Orders may be canceled free of charge before they ship.
- Because we process orders within 48 hours, please contact us as soon as possible if you need to cancel.
- Once an order has shipped, it is subject to the standard return process above.
8. Installation Notice
Improper installation can cause damage that is not covered under this Return Policy or the 1-Year Limited Warranty. We recommend professional installation by a qualified technician.
9. Contact Us
- Email: service@gumande.com
- Phone: +1 234-803-4840
- Website: www.gumande.com
